Refund policy

At Snap Skin, every phone case is custom-made specifically for your order.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To process any damaged product claim, a continuous unboxing video is mandatory. The video must clearly show:

• The sealed package before opening
• The unpacking process
• The damaged product

Claims submitted without a valid unboxing video may not be approved.

Incorrect Print

If the design printed on your case differs from the design approved during ordering, we will provide a replacement case with the correct print at no additional charge.

Please note:

• Replacements are available for verified printing errors only.
• Refunds will not be provided for printing errors.
• The resolution offered will be a replacement product.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Incorrect phone model selected by the customer
• Change of mind after production begins
• Delays within the delivery timeframes stated in our Shipping Policy
• Claims submitted without required proof

Need Help?

For assistance, please contact our support team with your order number and relevant evidence.